Travel WiFi Pro

✓ Dimensions: 60mm x 110mm x 13mm
✓ Weight: 100g
✓ Battery Capacity: 3500 mAh
✓ Power Input: USB Type-C DC 5V/1.5A (AC 100V-240V)
✓ Charging Time: ~3.5H
✓ Normal Working Hours: ~15H
✓ Network: Global 2G/3G/4G
✓ Peak Rate CAT4, DL, 150mbps, UL 50mbps
✓ WiFi Users: Max 5 concurrent connected users

1. Order Confirmation:
After successfully placing your order, you will receive an order confirmation email.

2. Processing Your Order:
Our dedicated team will immediately begin processing your order. We aim to ship your Travel WiFi Pro within 24 hours of order confirmation.

3. Shipping and Tracking:
You will receive a shipping confirmation email with a tracking number once your order is dispatched. This will allow you to monitor the progress of your shipment.

We partner with reliable shipping carriers to ensure a swift and secure delivery.

4. Delivery to Your Doorstep:
Depending on your location and shipping method, you can expect to receive your Travel WiFi Pro within 2-3 business days. Please ensure someone is available to receive the package.

5. Enjoy Your Travel WiFi:
You're now ready to enjoy secure and reliable internet connectivity during your travels.Once your package arrives, unbox your Travel WiFi Pro and follow the setup instructions provided.

6. Customer Support:If you encounter any issues with your Travel WiFi Pro or have questions, contact us via phone or email, and we'll be happy to help.

Travel WiFi Pro Unit Refund Policy

1. Refund Eligibility

We strive to provide you with the best travel Wi-Fi units and customer service. We understand that sometimes circumstances change, and you may need to request a refund. This policy outlines the conditions under which we offer refunds for the TravelWiFi Pro units.

2. Refund Period

Our refund policy covers the first 6 months from the date of purchase. After this period, no refunds will be issued.

3. Eligible Refund Reasons

Refunds will only be considered for the following eligible reasons during the first 6 months of ownership:

a. Performance Issues: If your unit experiences performance issues or malfunctions that are not caused by physical damage, you may request a refund.

b. Service Unavailability: If the service is not available or significantly disrupted in the location(s) for which you intended to use the unit, you may request a refund.

4. Ineligible Refund Reasons
The following reasons will not be considered for a refund:

a. Physical Damage: Any damage to the unit resulting from misuse, accidental drops, liquid damage, or any other physical damage is not eligible for a refund during the first 6 months.

b. Change of Mind: Refunds will not be issued due to a change of mind or if you no longer require the unit for personal reasons.

5. Refund Process

To initiate a refund request, please follow these steps:

a. Contact our customer support team at +63 9171206564 to explain the issue you are facing with your TravelWiFi Pro unit.

b. Provide proof of purchase, including your order number and purchase date. For signal disruptions, kindly provide photos as proof as well.

c. Our customer support team will assess your request and determine whether it meets the eligible refund criteria.

d. If your request is approved, we will provide you with instructions on how to return the unit. You will be responsible for return shipping costs.

e. Once we receive the returned unit and verify its condition, we will process your refund within 7 business days.

6. Refund Method

Refunds will be issued in the same method of payment used for the original purchase. Please allow a reasonable processing time for the refund to appear in your account.

7. Contact Information

If you have any questions or need further assistance, please contact our customer support team at +63 9171206564.

Terms and Conditions