Privacy Policy
Introduction
At Big Sky, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase and use the Travel WiFi Pro device, visit our website, or interact with our services.
By purchasing or using the Travel WiFi Pro device, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Mobile number
- Billing and shipping address
- Payment information
- Customer support inquiries and correspondence
Device and Usage Information
- Device serial number or identifier
- Device status and diagnostic information
- Network and connectivity information
- Usage logs necessary for troubleshooting and service improvement
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Cookies and similar technologies
- Website usage and analytics data
How We Use Your Information
We may use your information to:
- Process orders and payments
- Deliver products and services
- Provide customer support and technical assistance
- Verify warranty claims
- Improve our products, services, and website
- Communicate important service updates and notifications
- Prevent fraud and unauthorized activities
- Comply with legal and regulatory requirements
Information Sharing
We do not sell your personal information.
We may share your information with:
- Payment processors and financial institutions
- Logistics and delivery partners
- Technology and service providers supporting our operations
- Government agencies or regulatory authorities when required by law
All third-party partners are expected to maintain appropriate security measures to protect your information.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.
Users may modify browser settings to refuse cookies; however, certain website features may not function properly.
Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent for certain processing activities
- Request information regarding how your personal data is used
- To exercise these rights, please contact us using the details provided below.