Privacy Policy

Privacy Policy

Introduction

At Big Sky, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase and use the Travel WiFi Pro device, visit our website, or interact with our services.

By purchasing or using the Travel WiFi Pro device, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

  • Full name

  • Email address

  • Mobile number

  • Billing and shipping address

  • Payment information

  • Customer support inquiries and correspondence

Device and Usage Information

  • Device serial number or identifier

  • Device status and diagnostic information

  • Network and connectivity information

  • Usage logs necessary for troubleshooting and service improvement

Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Cookies and similar technologies

  • Website usage and analytics data

How We Use Your Information

We may use your information to:

  • Process orders and payments

  • Deliver products and services

  • Provide customer support and technical assistance

  • Verify warranty claims

  • Improve our products, services, and website

  • Communicate important service updates and notifications

  • Prevent fraud and unauthorized activities

  • Comply with legal and regulatory requirements

Information Sharing

We do not sell your personal information.

We may share your information with:

  • Payment processors and financial institutions

  • Logistics and delivery partners

  • Technology and service providers supporting our operations

  • Government agencies or regulatory authorities when required by law

All third-party partners are expected to maintain appropriate security measures to protect your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

Users may modify browser settings to refuse cookies; however, certain website features may not function properly.

Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where legally permissible

  • Withdraw consent for certain processing activities

  • Request information regarding how your personal data is used

To exercise these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.

Children's Privacy

Our products and services are not intended for children without parental or guardian supervision. We do not knowingly collect personal information from children in violation of applicable laws.

Updates to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on our website and will become effective upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through our official customer support channels.

Last Updated: July 20, 2016

It is a portable 4G LTE hotspot (Pocket WiFi) that provides high-speed internet in over 120 countries. Unlike traditional roaming, it connects to local networks automatically, giving you a stable connection without the "bill shock" of international roaming fees.

It’s a simple plug-and-play experience:

  1. Power On: Press and hold the power button for about 3 seconds.
  2. Connect: Find the Network Name (SSID) and Password on the device screen or sticker.
  3. Go: Connect your phone, laptop, or tablet just like you would to your home WiFi.

Yes. Since the device creates its own WiFi signal, it works with any WiFi-enabled device, regardless of whether your phone is carrier-locked or not.

The Travel WiFi Pro works in 120+ countries across Asia, Europe, North America, and more. If you are traveling across multiple borders (e.g., a Euro-trip), the device will automatically switch to the best local provider in each country.

You can connect up to 8 devices simultaneously. Keep in mind that sharing the connection across many devices will distribute the total speed and may drain the battery faster.

Most plans offer high-speed data with a Fair Usage Policy (FUP). This means after a certain daily threshold (e.g., 1GB or 2GB), your speed may be throttled, but you will never be completely disconnected or charged extra.

The Travel WiFi Pro features a 3,500 mAh battery, typically providing all-day connectivity (around 10–12 hours of active use).

The device uses a standard USB Type-C input. It can be charged via a wall outlet, a laptop, or an external power bank. 

Note: We recommend to use the adaptor with 5v/2amp for optimal charging

  • Location: Signal strength depends on local towers. Try moving the device near a window.
  • FUP: You may have exceeded your daily high-speed data limit.
  • Interference: Keep the device away from other electronics or large metal objects.

Ensure it is fully charged. If the battery is completely depleted, it may need to be plugged in for 5–10 minutes before the screen responds.

You can easily reload through www.travelwifipro.com or by contacting their 24/7 support via WhatsApp or Viber.

To save battery, turn off the device when you are back at your hotel using their local WiFi, and disable "Auto-Updates" on your connected devices to prevent them from eating your travel data in the background.