1. Acceptance of Terms
By purchasing and using the Travel WiFi Pro device ("Device"), you agree to be bound by these Terms and Conditions. Please read them carefully before using the Device.
2. Product Ownership
The Travel WiFi Pro is a retail product. Upon full payment and successful purchase, ownership of the Device is transferred to the customer.
3. Device Usage
The Device is intended for lawful personal or business use only. Customers are responsible for ensuring compliance with all applicable laws and regulations in the country or region where the Device is used.
4. Connectivity and Data Services
Internet connectivity is dependent on the selected data plan, network coverage, local carrier availability, and other factors beyond our control. We do not guarantee uninterrupted, error-free, or continuous service availability in all locations.
5. Charging Requirements
To ensure optimal performance and longevity of the Device, customers should use only USB chargers rated between 5W and 20W.
The use of chargers exceeding 20W may cause device malfunction, reduced performance, battery issues, or permanent damage. Damage resulting from improper charging practices may not be covered under warranty.
6. Warranty
The Travel WiFi Pro device is covered by a six (6) month limited warranty from the date of purchase against manufacturing defects under normal use and operating conditions.
If a manufacturing defect is confirmed during the warranty period, the device may be repaired or replaced at the company's discretion.
The warranty does not cover:
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Physical damage, including cracks, dents, or broken components
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Water, liquid, or moisture damage
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Damage caused by misuse, abuse, negligence, or improper handling
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Unauthorized repairs, modifications, or tampering
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Damage resulting from the use of incompatible chargers, accessories, or power sources
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Damage caused by using chargers exceeding the recommended 5W–20W rating
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Normal wear and tear, including cosmetic deterioration from regular use
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Loss, theft, or accidental damage
Proof of purchase is required for all warranty claims.
7. Return, Exchange and Refund Policy
Device
Returns and exchanges shall be subject to the company's Return and Exchange Policy. Customers must provide proof of purchase when requesting a return, exchange, or warranty claim.
Daily Plan (Per Day Package)
The Client acknowledges that all refund and cancellation requests—including those arising from non-usage due to emergencies, or flight-related issues—must be formally submitted via email to travelwifipro@bigskynation.com.
All refunds are contingent upon the outcome of this investigation and the corresponding approved refund amount. Once the investigation is completed and the refund is approved, the funds shall be credited to the Client’s account within five (5) banking days.
General Refund Guidelines:
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Refunds will only be issued for days with no data usage - applicable to daily packages only.
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Changes of travel dates are not eligible for a refund; bookings may only be rebooked.
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All paid bookings are final and non-refundable.
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Once the transaction is finalized, applied promotions cannot be changed, and new promotions cannot be applied.
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All refunds will be processed solely by Big Sky, regardless of the payment method used.
Big Sky Nation Inc. reserves the right to deny or adjust the refund amount if the investigation determines that the Device has been damaged, altered, or misused.
8. Limitation of Liability
To the fullest extent permitted by law, the company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the Device, including but not limited to loss of data, loss of business opportunities, or interruption of services.
9. Software and Firmware Updates
The Device may receive software or firmware updates to improve functionality, security, and performance. Customers are encouraged to install updates when available.
10. Customer Responsibilities
Customers are responsible for:
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Proper handling and maintenance of the Device
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Safeguarding login credentials and account information
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Following all operating and safety instructions provided with the Device
11. Promotional Bundle Terms (Applicable Only to Device Bundles with Included Data)
The following terms apply only to Travel WiFi Pro promotional bundles that include complimentary or discounted data allocations.
Bundle Eligibility
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Customers are eligible for one discounted bundle per transaction.
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Multiple transactions are permitted.
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The discounted pricing applies only to the specific promotional bundles offered.
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Bundle discounts cannot be combined with other promotions, vouchers, discounts, or special offers unless otherwise stated.
Data Terms
a. Data is valid for thirty (30) days from activation.
b. Data must be used within the validity period and cannot be extended, refunded, or converted to cash.
c. Data activation must be requested through any of the following official Big Sky channels:
WhatsApp: +65 60110088
Email: travelwifipro@bigskynation.com
D. Data must be activated within one hundred eighty (180) days from the date of purchase. Any unactivated data will automatically expire after this period.
e. Data is valid only in the following countries:
Andorra, Austria, Australia, Azores Islands, Belgium, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong (China), Hungary, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau (China), Malaysia, Malta, Monaco, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan (China), Thailand, Turkey, UK, USA, Vatican, Vietnam
12. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will take effect upon publication on our official website or other authorized communication channels.
13. Contact Information
For inquiries, technical support, warranty concerns, or product assistance, please contact our Customer Support team through the official channels listed on our website.
